Terms and Conditions

Website Terms of Use — Outbox CRB Inc.

Effective date: September 15, 2025

Note: This template is provided for general informational purposes and should be reviewed by your legal counsel, especially for Québec/Canadian compliance.

1) Acceptance of these Terms

These Website Terms of Use (“Terms”) govern your access to and use of websites and pages controlled by Outbox CRB Inc. (“Outbox,” “we,” “us,” or “our”), including any content, client portals, and services available on or through them (collectively, the “Site”).

By accessing or using the Site, you agree to these Terms and to our Privacy Policy and Cookie Policy (together, the “Policies”). If you do not agree, do not use the Site.

If you use the Site on behalf of a company or other entity, you represent that you are authorized to bind that entity, and “you” refers to that entity.

2) Who We Are & Scope

Outbox provides enterprise ticketing technology and services to venues, promoters, and rightsholders. These Terms cover your use of the public-facing Site.

If you are an Outbox client or authorized user accessing a customer portal or platform environment, your access is also governed by your applicable master services agreement, order forms, or other client contracts (“Client Agreement”). If there is a conflict, your Client Agreement controls for the covered services.

3) Changes to the Site or Terms

We may update the Site and these Terms at any time. Changes are effective when posted (or on the date specified). Your continued use after changes means you accept the updated Terms.

4) Eligibility

You must have reached the age of majority in your jurisdiction and be legally able to enter into contracts. You may not use the Site if you are barred by applicable laws or sanctions.

5) Accounts & Security

Some parts of the Site may require an account. You agree to provide accurate information, keep credentials confidential, and promptly notify us of any unauthorized use. You are responsible for all activities under your account.

6) Intellectual Property; License to Use the Site

The Site (including text, design, software, code, graphics, logos, and trademarks) is owned by Outbox or its licensors and protected by intellectual property laws.

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for lawful, informational purposes only. Except as permitted by law, you may not copy, modify, distribute, reverse engineer, frame, scrape, or create derivative works from the Site without our prior written consent.

“Outbox” and related marks are trademarks of Outbox CRB Inc. or its affiliates. You may not use our marks without permission.

7) User Content & Feedback

If you submit content, ideas, or feedback (“Feedback”), you grant Outbox a worldwide, perpetual, irrevocable, royalty-free license to use and exploit the Feedback in any manner without restriction or compensation. Do not submit confidential or third-party proprietary information.

8) Acceptable Use

You agree not to:

• Use the Site in violation of law, these Terms, or others’ rights.

• Interfere with or disrupt the Site or bypass security or access controls.

• Introduce malware or engage in automated scraping or data extraction without our written consent.

• Misrepresent your identity or affiliation, or submit false or misleading information.

• Use the Site to build a competing product or for benchmarking without consent.

We may suspend or terminate access for violations.

9) Third-Party Content & Links

The Site may link to third-party websites or resources. We do not control or endorse them and are not responsible for their content, products, or services. Your use of third-party sites is at your own risk and subject to their terms and policies.

10) Ticketing & Transactions

Outbox is a technology and services provider. Unless explicitly stated, Outbox is not the seller of tickets made available on event or venue sites that use Outbox technology. Ticket listings, availability, pricing, fees, delivery, refunds, and exchange policies are set by the applicable seller (e.g., venue or promoter). Direct ticket order inquiries to the seller identified on the order confirmation.

11) No Professional Advice

Content on the Site is for general informational purposes only and does not constitute legal, financial, or other professional advice.

12) Availability; Changes; Beta Features

We do not guarantee the Site will be uninterrupted or error-free. We may modify, suspend, or discontinue any part of the Site at any time. Any features labeled “beta,” “preview,” or similar are provided as-is and may be changed or withdrawn.

13) Privacy

Our collection and use of personal information via the Site are described in our Privacy Policy. We may use cookies and similar technologies as described in our Cookie Policy.

14) Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. OUTBOX DOES NOT WARRANT THAT THE SITE WILL BE ACCURATE, COMPLETE, RELIABLE, CURRENT, SECURE, OR ERROR-FREE.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY WARRANTY OR CONDITION THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW (INCLUDING QUÉBEC LAW WHERE APPLICABLE).

15) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUTBOX AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SITE, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE EXTENT ANY LIABILITY CANNOT BE EXCLUDED, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SITE SHALL NOT EXCEED USD $100 (OR THE EQUIVALENT IN LOCAL CURRENCY).

NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW (E.G., FOR GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT).

16) Indemnification

You will defend, indemnify, and hold harmless Outbox and its affiliates, officers, directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Site, your violation of these Terms, or your infringement of any third-party rights.

17) Export & Sanctions Compliance

You may not use or access the Site in violation of export control, sanctions, or anti-corruption laws of Canada, the United States, the European Union, or other applicable jurisdictions. You represent that you are not located in, or ordinarily resident in, any embargoed country or on any restricted party list.

18) Copyright Complaints

If you believe content on the Site infringes your copyright, please send a notice including: (a) your contact information; (b) identification of the copyrighted work; (c) identification of the allegedly infringing material and its location; (d) a statement of good-faith belief; (e) a statement under penalty of perjury that the information is accurate and that you are authorized to act; and (f) your physical or electronic signature.

Send notices to: Copyright Agent — Outbox CRB Inc., 705-3575 St Laurent Blvd, Montreal, Quebec H2X 2T7, Canada; contact@outbox.com.

(For U.S. works, you may submit a DMCA notice consistent with 17 U.S.C. §512.)

19) Termination

We may suspend or terminate your access to the Site at any time, with or without notice, for any reason. Upon termination, provisions that by their nature should survive (including Sections 6–8, 10–18, and 20–21) will survive.

20) Governing Law; Venue

These Terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflicts of law principles. You agree to the exclusive jurisdiction and venue of the courts located in Montréal, Québec, except where applicable law provides otherwise (including for consumers under Québec law).

21) Language & Consumers

If we provide translated versions of these Terms, the English version will control in the event of a conflict, except to the extent prohibited by Québec law. Nothing in these Terms limits rights that consumers may have under applicable consumer protection laws, including Québec’s Consumer Protection Act.

22) Miscellaneous

• Entire Agreement. These Terms and the Policies are the entire agreement between you and Outbox regarding the Site.

• Severability. If any provision is held invalid, the remainder remains in effect.

• No Waiver. Failure to enforce a provision is not a waiver.

• Assignment. You may not assign these Terms without our consent. We may assign them as part of a reorganization, merger, acquisition, or asset transfer.

• Force Majeure. We are not liable for delays or failures due to events beyond our reasonable control.

23) Contact Us

Outbox CRB Inc.

Address: 705-3575 St Laurent Blvd, Montreal, Quebec H2X 2T7, Canada

Email: contact@outbox.com

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Implementation notes (remove before publishing):

• Insert the effective date and link your actual Privacy Policy and Cookie Policy.

• Have counsel confirm Québec/Canada compliance (e.g., language laws, consumer disclosures, notice-and-notice regime).

• If you sell directly to consumers on the Site, add purchase/refund/tax terms and any province/state-specific notices.

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